Microsoft Dynamics CRM Support Consultant - London, UK

Salary: £35,000 - £45,000 Per annum
Job type: Permanent
Reference: 448211

Role

My client is a London based Dynamics CRM Consultancy who is currently recruiting for a Dynamics CRM Support Consultant to join the team on a permeant basis. The primary purpose of this role is to provide 1st / 2nd line support to my end clients, along with customisations and to increase the overall speed of delivery and the levels of client satisfaction

Responsibilities

  • New client / user on-boarding
  • Data importing loading in consultation with Clients
  • Business analysis & Basic system customisations
  • Product training
  • Creating and maintaining Support / Training documentation
  • Continuous updating of the Client portal so as to direct Clients in the first instance to “self-serve” and facilitate troubleshooting
  • To produce articles for the Client Support portal covering CRM best practice in relation to my client and its modules
  • Perform upgrades and release on client environments
  • Troubleshooting user issues
  • Liaising effectively with Clients

Company

My client is a provider of innovative solutions based on the latest Dynamics CRM technology to specific client needs across the UK finance market.

Key skills

  • Supporting Microsoft Dynamics CRM 2011/2013/2016
  • Excellent verbal and written communication skills including clear and precise written English
  • Excellent interpersonal skills with particular ability to maintain professionalism under pressure
  • Excellent relationship building skills
  • Excellent problem solving skills
  • Excellent presentation and product demonstration skills
  • Ability to take ownership for and achieve targets
  • Proactive and self-starter
  • Web HTML/Java Script knowledge is not needed but would be advantageous

Opportunity

This is a fantastic Job opportunity for an CRM Support Consultant who wants to explore opportunities to further their career with a leading supplier of Microsoft Dynamics.

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