Microsoft Dynamics CRM Support Consultant - London, Greater London, UK
Salary:
£35,000 - £45,000
Per annum
Job type: Permanent
Reference: 448211
Role
My client is a London based Dynamics CRM Consultancy who is currently recruiting for a Dynamics CRM Support Consultant to join the team on a permeant basis. The primary purpose of this role is to provide 1st / 2nd line support to my end clients, along with customisations and to increase the overall speed of delivery and the levels of client satisfaction
Responsibilities
- New client / user on-boarding
- Data importing loading in consultation with Clients
- Business analysis & Basic system customisations
- Product training
- Creating and maintaining Support / Training documentation
- Continuous updating of the Client portal so as to direct Clients in the first instance to “self-serve” and facilitate troubleshooting
- To produce articles for the Client Support portal covering CRM best practice in relation to my client and its modules
- Perform upgrades and release on client environments
- Troubleshooting user issues
- Liaising effectively with Clients
Company
My client is a provider of innovative solutions based on the latest Dynamics CRM technology to specific client needs across the UK finance market.
Key skills
- Supporting Microsoft Dynamics CRM 2011/2013/2016
- Excellent verbal and written communication skills including clear and precise written English
- Excellent interpersonal skills with particular ability to maintain professionalism under pressure
- Excellent relationship building skills
- Excellent problem solving skills
- Excellent presentation and product demonstration skills
- Ability to take ownership for and achieve targets
- Proactive and self-starter
- Web HTML/Java Script knowledge is not needed but would be advantageous
Opportunity
This is a fantastic Job opportunity for an CRM Support Consultant who wants to explore opportunities to further their career with a leading supplier of Microsoft Dynamics.