Dynamics CRM 2011 Application Support Role - Guildford, Surrey, UK
£30,000 - £40,000
Job type: Permanent
My client is currently recruiting for a Dynamic CRM Support Consultant based near Woking. The primary purpose of this role is to provide 1st/2nd line support to their clients, along with managing all operating systems. Your role will be to work with customers to understand the challenges they face with the clients solutions, identifying and communicating solutions and enhancing the company’s knowledgebase to increase user knowledge of their solutions.
My client specialises in Microsoft Dynamics CRM and is focused on partnering customers in order for them to build a dependable CRM solution. Working for my client, you will be able to develop your career in a supportive team environment where you can learn from and work with some of the most talented people within the Dynamics industry. Their strategy is built using their colleague’s opinions and feedback to create an engaging, vibrant and rewarding working environment.
- Troubleshoot issues and forward to 3rd line support as needed
- Assist customers in solving queries
- Undertake User Acceptance Testing of fixes
- Manage and prioritise multiple incidents
- Maintain control of Customer Service related release forms
This is an exciting job opportunity for a candidate to join a Microsoft Gold Partner. You will be able to develop your career in a supportive team environment where you can learn and work with some of the most talented people within the industry. The company provide an engaging, vibrant and rewarding working environment looking for you to join them.
In addition to providing support you will also have the opportunity to be involved in developing strategies to improve our customer support offerings.