AI

More AI Features for Dynamics CRM Professionals

According to a report by Search CRM for Dynamics CRM professionals, Microsoft’s Dynamics 365 CRM platform has now been updated with additional AI-driven BI tools for sales, marketing and service. At the Microsoft Business Applications Summit 2018, James Phillips, corporate vice president of the vendor’s business application group, said that the new Dynamics 365 update would turn Dynamics CRM into a business intelligence tool. How would it do that? By incorporating AI-driven analytics to help …