AI

More AI Features for Dynamics CRM Professionals

According to a report by Search CRM for Dynamics CRM professionals, Microsoft’s Dynamics 365 CRM platform has now been updated with additional AI-driven BI tools for sales, marketing and service. At the Microsoft Business Applications Summit 2018, James Phillips, corporate vice president of the vendor’s business application group, said that the new Dynamics 365 update would turn Dynamics CRM into a business intelligence tool. How would it do that? By incorporating AI-driven analytics to help …

Dynamics 365

Dynamics 365 Gets New Release Cadence

Microsoft has announced a new update schedule for Dynamics 365. Dynamics 365 now has a new programme of updates that sees them delivered to End Users and Partners on a twice-annual cadence. This new update schedule means that they will be delivered in April and October, offering new capabilities and functionality in more substantial, predictably timed chunks. According to Mo Osborne, Corporate Vice President and Chief Operating Officer, Business Applications Engineering, “these updates will …