We all know that the future of the web is, as Microsoft’s CEO Satya Nadella says, ‘anywhere, anytime’. One of the big concept ideas helping to realise this is the Internet of Things (IoT). IoT has been dubbed “the next Industrial Revolution” by some people because of the way it will change the way people live, work, entertain, and travel, as well as how governments and businesses interact with the world. A smart revolution It is a way of describing a universe in which objects we interact …
Microsoft has just released its 2016 Spring Wave Release for Dynamics CRM. According to CRM Partner KPMG, it “takes Microsoft’s vision of having one single platform to manage all touchpoints of business relationships one step further.” Spring Wave revealed The update itself is a full product upgrade which covers the entire suite of customer service functionality – “from your traditional washing machine repair person to agent assisted service in a centralised call centre and even self-service …