Microsoft Dynamics CRM partner Optevia has recently started working with two public sector companies in the UK, helping them to deliver an experience that focuses on the customer, and streamlines workflow. A faulty system The first of the two companies is the Supreme Court (UKSC). Paul Brigland, Head of IT Services and Departmental Records Officer at the Supreme Court explains: “between 2009 and 2013 our IT infrastructure and the applications running on it were not fully fit for purpose. He …
